PENFED Credit Union Page Updates
Project details
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PENFED Credit Union needed to update some of their pages to address some critical user feedback they had received. Their pages felt outdated and were missing key features that most other banks had at that point in time.
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I joined the PENFED project to help the design team create new updated designs for their product and notification pages.
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I helped build out 50+ high fidelity product pages using the Salesforce Lightning design system in collaboration with the engineering team. All of which was done in a rapid design environment to help the process meet its deadline.
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The UX enhancements and research-led improvements increased mobile app engagement by 30%, making it easier for members to access and manage their accounts. The changes also streamlined key workflows, reducing friction in everyday banking tasks and improving overall user satisfaction.
Working through iterations, I designed many pages to work through stakeholder requests and engineering requirements until the final version was achieved.
Using Salesforce Lightning made it easy for me to build out all iterations of a page, error states, success states, and everything in between.
Working through the PENFED pages, the ability for users to control what notifications they received was some critical feedback we incorporated into this page.
Along with desktop designs, the mobile journey was also vitally important for this refresh.
An example of a full product journey map.